Terms of Service

2. Accounts and security

• Provide accurate registration information and keep your credentials confidential.
• You are responsible for activity performed through your account unless you promptly report unauthorized access.
• Account selling, credential sharing, impersonation and attempts to bypass security controls are prohibited.
• Staff will never ask for your password. Support may request non-secret information needed to verify account ownership.

3. Fair play and acceptable use

Players may not use cheats, bots, unauthorized automation, exploits, packet manipulation, duplicated items, real-money trading outside approved systems, harassment, threats, hate speech, fraud or attempts to disrupt the website or game server.

We may investigate suspicious activity and apply warnings, temporary restrictions, item removal or permanent account suspension. Severe abuse may be acted on without prior notice to protect players and the service.

4. Virtual currency and digital content

Eternal Coins, VIP time, buffs, cosmetic items, wings and other account benefits are limited, revocable licenses for use inside EternalMU. They are not bank deposits, cryptocurrency or legal tender, have no cash value and may not be exchanged for money unless required by law.

Descriptions, prices, duration and delivery conditions shown at checkout form part of the purchase. Balancing changes may affect gameplay, but we will not intentionally substitute a materially different purchased package without a valid operational reason.

5. Payments and delivery

Future payments may be processed by third-party providers such as PayPal. The checkout page will show the full price and currency before confirmation. Payment providers process card or financial credentials under their own terms; EternalMU should not receive or store complete payment-card numbers.

Digital delivery is normally made to the selected account after confirmed payment. Processing checks, provider review, maintenance or incorrect account information may cause delays. Contact Support before opening a payment dispute so the transaction can be identified and corrected.

6. Refund and cancellation policy

Because virtual currency and digital benefits can be delivered and consumed immediately, completed purchases are generally final after delivery, except where consumer law requires otherwise or where EternalMU confirms duplicate payment, non-delivery or a material technical error.

• Request period: the customer may submit a refund request within 14 calendar days after the purchase date.
• Review period: EternalMU will review a complete refund request and communicate its decision within 7 business days after receiving all required information.
• Refund period: after approval, EternalMU will initiate the refund within 10 business days. The payment provider or bank may require additional processing time outside EternalMU's control.
• Original payment details only: every refund is issued exclusively to the same payment method and the same payment details from which the original payment was received. Refunds cannot be redirected to another card, account, wallet or person.

Submit a refund request through Support with the account name, transaction ID, purchase date, amount, currency and reason. Do not publish complete payment credentials. Missing information may pause the review period until the request is complete. Unauthorized payments should also be reported directly to the payment provider. Fraudulent chargebacks may lead to temporary account restriction while the transaction is investigated.

7. Service availability and changes

The service may be unavailable during maintenance, updates, attacks, hosting incidents or events beyond reasonable control. We may change rates, events, features and technical requirements to maintain security, balance and long-term operation. Important changes will be announced where reasonably possible.

8. Intellectual property and liability

Website design, original text, branding and custom code belong to their respective owners. MU Online names, artwork and related game assets belong to their respective rights holders. You may not copy, resell or commercially exploit EternalMU services without permission.

To the maximum extent permitted by law, the service is provided “as available.” Nothing in these Terms excludes rights or liability that cannot legally be excluded. EternalMU is not responsible for indirect loss caused by third-party services, user devices, internet failures or unauthorized account sharing.

9. Updates, disputes and contact

We may update these Terms when the service or legal requirements change. The effective date will be revised and material changes may be announced. Questions or disputes should first be sent to Player Support or support@eternalmu.online.